amazon-account-specialist
How to be a successful Amazon account specialist?

Amazon is the largest eCommerce platform in the world. Problems in the Amazon account should a ‘methodical event’. But experiencing them as a seller might produce a headache all around. These problems lead to the need for an Amazon account specialist. 

How to be a successful Amazon account specialist? Arrises the new question. But, shall it give rise to new career options for professionals out there in the market?

Let us discover the answer through this article.

Amazon account specialist: Introduction

Definition: A professional who is responsible for bringing the change ( say needed) in the Amazon account such that the account remains fully functional 24*7*365 is called an Amazon account specialist.

Although the Amazon account specialist is responsible for reinstating the account for an Amazon seller, he is often termed as the ‘middle man’ by Amazon’s seller performance team.

The need for an Amazon account specialist

Amazon account has as many suspension reasons as given below. Let us discuss in detail some of them.

  • Counterfeit claims: The product listed that imitates the original product without getting authorization from the product owner or manufacturer company comes under a counterfeit claim.
  • Inauthentic claim: The product listed that questions the authenticity of the original product or shows a property that is different from the original one is called the inauthentic claim
  • Product safety complaints: Here, the product received at the customer’s end is of damaged quality.
  • Expired item: When a product delivered comes with expired validity, it induces an Amazon account suspension if the customer claim under the category.
  • Selling prohibited items: When a socially abusive or prohibited product is listed such that it violates Amazon guidelines for product listing in the area. This too induces an Amazon account suspension.
  • Not as advertised: When the photograph of the product and the actual product do NOT match, it comes under the ‘Not as advertised’ category
  • Used item sold as new: When an old item is sold as new but advertised in an else manner so as the customer is confused while buying the product.

Learning the ‘some’ situations, we conclude that an Amazon account specialist with experience matters in the Amazon account suspension case. Else, the Amazon account will be mishandled to suspension and finally will be banned.

Amazon account disabled?

Is your Amazon account disabled? Are you looking for an Amazon specialist? We at Sellers Attorneys provide A to z Amazon reinstatement services. Below are the types of account suspensions we successfully claimed:

  • Inauthentic claims.
  • Counterfeit claims.
  • IP counterfeit infringement.
  • Review manipulation.
  • Copyright infringement.
  • Late shipment rate.
  • Order defect rate.
  • Safety complaints.
  • Forged and manipulated documents.
  • Trademark infringement.

Amazon account specialist 24 hours number

Our website for getting a quotation regarding the same is https://sellersattorneys.com/. Visit the site for the current running offers.

Tips for being great at it

Let us discuss some tips for being great as an Amazon account specialist.

Firstly

Be patient while solving the case of suspension as it takes from 24 to 72 hours for an Amazon account to reinstate after a successful appeal.

Secondly

Write the appeal letter with the utmost care, as those words are only gonna retrieve you from suspension.

Thirdly

Do NOT let your ‘marketing wisdom’ get through to the Amazon team through the appeal letter. You ought to write a letter that summarises a ‘sorry’ for your previous behavior whilst selling products on Amazon.

Fourthly

If you cannot deal with the matter of suspension, do NOT rush it or spam Amazon with letters. It is better for the matter to handle it to the more qualified account reinstatement team.

Conclusion

To conclude we must say, to be an Amazon account specialist is a tough and delicate task. Therefore, a successful Amazon specialist knows it and therefore deals with the matter with utmost care.

our-services
Amazon Appeal Service: How to undertake with?

Amazon seller accounts are easy to build and deal with, but Amazon policies are not the same way. Amazon appeal service is to deal with the same. Amazon has a strict seller policy to ensure a healthy feedback system based on its guidance for its users. Restricting a seller account is “no better deal” for Amazon as well. 

This is why Amazon gives its valuable clients chances to reinstate their investment. But like randomly said, “writing to impress is an art”. So, writing an appeal letter is an art of the zone in Amazon. Let us known some basic theories to undertake while dealing with Amazon seller account suspension.

Amazon appeal service for seller account suspension: Introduction

There can be many ways to execute the Amazon appeal service. Nevertheless, we should brief only two prime methods to deal with it.

Firstly

Let us know why a seller account is suspended on Amazon. The Amazon seller policy, in brief, is described below. Please pay attention to details as this might save you the “breath of a lifetime”. As per Amazon, it ensures a “safe buying and selling experience”.

Provide accurate information to the company and its customers all the time

Never try to fake your identity. Why should one hide if she/he has an option, to be honest, and have a piece of the mind at the same time? So update the information if you have got changes in it as soon as possible.

Act fairly to the customers and do NOT misuse its services or features

 As per Amazon, the ‘unfair means’ are:

  • Providing misleading or inappropriate information to Amazon or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
  • Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
  • Attempting to increase the price of a product after an order is confirmed
  • Artificially inflating web traffic (using bots or paying for clicks, for example)
  • Attempting to damage another Seller, their listings, or ratings
  • Allowing other people to act on your behalf in a way that violates Amazon’s policies or your agreement with Amazon”.

Never attempt to abuse other seller’s listings or reviews or try to influence them

This may include the following restrictions:

  1. Asking customers to write only positive reviews and remove the negative ones.
  2. Reviewing your own products or competitor’s product.
  3. Asking for reviews from only those who had a positive experience.
  4. Paying other customers to write feedback and review your profile in exchange for products or services.

Never indulge in inappropriate or unhealthy communications

Hither, you cannot market your products. Further, as a seller, your communications are preferably expected to be professional and representing Amazon on the platform.

Never try to communicate with a buyer through other means of communication

Never indulge in communications outside the platform. You should be obliged only to the buyer and seller communication platform on Amazon.

Never try to undermine the Amazon sales processes

Do NOT try to circumvent a buyer to other websites as a part of the marketing process and never try to complete your transactions outside the principles of Amazon.

Do not operate more than one selling account if not required as per your business needs

Never rush on opening more than one selling account except for “legitimate business justification”. The operanda of rules here as per Amazon are:

  • “You own multiple brands and maintain separate businesses for each
  • You manufacture products for two distinct and separate companies
  • You are recruited for an Amazon program that requires separate accounts”

Never try to copy another person’s brand or logo 

Do not try to indulge in copyright infringement claims or you will end up losing your account.

Not following the above policies will lead to an Amazon account suspension. Let us know now the second step to deal with the Amazon appeal service.

Secondly: How to write an appeal letter?

appeal letter for Amazon

Now we shall learn to write an appeal letter. As a second approach to our propaganda of Amazon appeal service. Let us know some quick tricks to write an appeal letter to let Amazon know our faults. And let the company know that the seller is too serious about his/her profile.

Acknowledge your mistakes

The correction of a mistake starts with acknowledging your mistake in the first place. Accept all your faults and write them about not repeating the mistakes again.

Plan of Action

The plan of action includes writing to Amazon under the heading “correcting my mistakes”. Hereabouts, the following points are worth mentioning while writing an appeal letter:

  • Write about what you take as the plan of action for the removal of your faults.
  • Stay in a professional and serious tone while writing the letter.
  • It should appear in your words to Amazon that you are worth considering for reinstatement.
  • There should a tone of melancholy as well to showcase that you were not playing while your account was suspended.

Summary

Always write your summary considering all the factors such as preventive measures taken, a glimpse of future promises that will be kept, etc.

Amazon flex appeal service

As per Amazon, “Amazon Flex is a program where independent contractors, called delivery partners, deliver Amazon orders. Hundreds of millions of items are available through Amazon, including electronics, household essentials, and much more. Delivery partners use their own vehicles to deliver packages to Amazon customers.”

There are two kinds of deactivation:

  • Temporary: The reasons for temporary deactivations are:
  1. Too many late deliveries or no deliveries.
  2. Undelivered item not returned to Amazon on time.
  3. Working for a third party using Amazon flex block.
  4. Making exceptions without any reason or simply not complying with the policies.
  • Permanent: The reasons for permanent deactivations are:
  1. Too many late shifts.
  2. Too many missed shifts.

Here too, after getting suspension you can appeal for your account to be reinstated. Amazon flex appeal service is a different topic to handle but with the same strategy, it too can be handled well.

How long does it take?

It takes from 24-72 hours for Amazon to reinstate an account after a successful appeal. However, as per experts, a well written and optimized appeal letter can take only 48 hours as the maximum time.

Conclusion

An Amazon appeal service is not a hard topic to handle. But if dealt with carelessly can lead to account deactivation on Amazon.

Amazon copyright infringement: How to deal with?

Definition: Amazon copyright infringement refers to copyright violations from a company to a brand or company on Amazon. This includes the reuse of any class of intentions (that belongs to the first company restraining rights under law) by the second company.

The Amazon copyright Infringement cases have hastily increased over the preceding times The more you sell the more you are prone to copyright violations. Its often reported by sellers. The message center in seller central oftentimes undeviatingly affirms to remove a listing immediately.

Amazon copyright infringement: Introduction

As Amazon quotes, “Amazon’s Report Infringement form is intended for use by intellectual property rights owners and their agents to notify Amazon of alleged intellectual property infringements such as copyright and trademark concerns. If you are not an intellectual property rights owner or their agent, Amazon will not be able to process complaints submitted through this form”.

Or

In easy words, Amazon provides alternatives to the copyright owners to appeal against any infringement of property through a form. You have to fill-up the form if you are the rightful owner of the property. If you are not the rightful owner or the appointed agent for the company and just trying to impersonate games your form will be rejected by Amazon.

The meaning in detail

Feature page ownership and image restrictions: Amazon says, “When a detail page is created, it becomes a permanent catalog page on Amazon.com that will remain even if the creator’s inventory sells out. Additionally, when you add your copyrighted image to a detail page, you grant Amazon and its affiliates a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to exercise all rights of publicity over the material”.

Or, 

In simple words, when a feature page is generated it becomes a permanent archive on Amazon even if the product is sold out. 

The process includes the exceptional criteria: When any supplementary product is listed on Amazon under copyright case the author grants access to Amazon and its affiliates to a non-exclusive, worldwide, royalty-free, eternal, and permanent rights to practice advertising over the stock.

How to build and protect your brand on Amazon?

build-and-protect-brand

Here are few important terminologies to understand before inaugurating the Amazon brand registry:

  • A+ Content: This helps companies showcase their trademark story and merchandise features through rich texts and images. This drives CTC (Click Through Rate) to heights and attracts sales.
  • Sponsored Trademarks: This helps growing your business via specific product advertisements. Three products can be marked labeled, tagged with a tagline, and advertised at a time.
  • Amazon stores: You can create and sell your products through a multipage store on Amazon for free.
  • Amazon Brand Analytics: Here you can access customers’ behavioral analysis reports. This helps you in taking even more accurate decisions for your business.

The snippet below demonstrates the benefits of a brand registry on Amazon.

goal-of-infringement

Now comes the terminology of protecting your brand. Let us know a few of them:

  • Accurate listing: Your listing should be as accurate as possible.
  • Proactive brand protection: Amazon has an automated system to protect the brand registry on its platform. The more information you provide the more protected your brand becomes.
  • Report Violations: Amazon’s tool creates an automatic alert when someone violates your copyright.

Intellectual-property complaints: The plan of action

If a seller gets stuck in the intellectual-property complaints, he must be guided through the appropriate steps of revival. Else, there is a risk of getting banned or suspended on the platform.

Let us discuss the plan of action for the above condition:

Firstly,

You need to contact the right holder as soon as possible. Be polite and obscure at first. We find often an image or a description often leads to a misunderstanding. 

Secondly,

Try to fix the problem. Sometimes it isn’t even you who is causing the problem. We have had issues that were fixed on an agreement on a paper. Try to find out as easier way as possible.

Thirdly,

You can choose to ignore it if the letter is coming from another seller. The only brand that can really stop your business on Amazon is Amazon itself.

Fourthly,

Give up if you are in a weak position i.e. if you are selling branded products and the brand itself is claiming a copyright infringement claim against you. In such a case, you should try to resolve the matter and cope up with the situation, rather than fighting the lawsuit. Because a strong brand will fight for their case until they exhaust you financially. It is wiser to partner with them.

Fifthly,

Fight back if the claim is not from Amazon. It can be a tactic to intimidate you or tie you up in a false case. You have to inform Amazon concerning it if the complainer is not acknowledging you.

Amazon copyright infringement appeal

The reason behind copyright cases on Amazon is as per the company, “Amazon respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, follow the notice and procedure for the Amazon site where you identified the infringement.” 

The below snippet is a format to appeal a case of infringement. 

While appealing you have to keep in mind the clientele details to provide to Amazon in writing:

  • An electronic or physical signature of the person acting on the behalf of the owner having an interest in copyright infringement.
  • A description of the product on which the infringement has been claimed upon.
  • The link of the product which disobeyed the law.
  • Your address, telephone number, and e-mail address.
  • A written statement that includes a declaration that the copyright was not granted or sold from your side.
  • A written statement for the information is correct to the best of your knowledge.

The below snippet is a format for infringement appeals. format

Conclusion

Amazon copyright infringement is the best tool to safeguard your property against misuse on the online shop portfolio. Also, it maintains your authenticity and reliability on the platform.

If you are the one stuck in the situation for a case against you follow the above-discussed steps. 

We hope this information might help you. For an expert’s assistance, please contact Sellers Attorneys. We as a company will guide you throughout the situation.

 

Amazon A to z Policy
Amazon A to z Policy: How to avoid it?

Amazon A to z Policy: Introduction

The A to z policy of amazon says:

“The Amazon A to z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, report the problem and our team determines whether you are eligible for a refund”.

Or in other words, Amazon will help the customers in getting their money back if there is nothing snuffy in their account.

As a seller, you have to be extra careful while packing, shipping, and representing your product. If any of the three goes obverse, you are prone to an A to z claim.

There are circumstances when illegal buyers try the A to z policy just to game the system. But it’s not a frequent phenomenon. You can separate them from honest buyers easily. Therefore, to keep the system in check Amazon has provided a limited number of claims per buyer.

So, examine the file with care. It can keep you intact in the situation. Wherefore, you weigh the pros and cons of the matter and decide to fight or let it go.

Please note the A to z policy does not apply to the following items or categories:

  • Any kind of digital service or item.
  • The order was paid by vouchers, gift cards, or coupons, etc.
  • If a refund has been completed.

Amazon policy for sellers: A to z

Amazon quotes, “The following policy applies to the purchases made on third-party sites using Amazon Payments. For details on A to z Guarantee protection for purchases made on the Amazon.com website, please see Representing Your Side in an A to z Guarantee Claim“.

Here is a snippet representing how it looks like.

 

How to avoid an A to z claim: A step-to-step guide

If you have been a seller on amazon long enough, Amazon’s A to z claims is inevitable for you. As the famous phrase says, “to error is human, to forgive is divine”. Mistakes do happen. In such a case, Sellers Attorneys will love helping you avoiding Amazon’s A to z policy. We will help to craft your claim as well as assist you to avoid the claims in the first place.

Here is a quick guide to avoiding the A to z claim.

Firstly, keep your product images and videos very realistic and matching to your product. 

Secondly, check all the details while delivering the package. Moreover, update the tracking id as soon as you get it. If there is any problem with the delivery team, it’s time to change your partners.

Thirdly, be timely with refunds. In case you don’t have the money, assure the buyer of the refunds and the time limits.

Fourthly, facilitate the returning i.e. coordinate with Amazon in the refunding process and keep it in ASAP mode.

Fifthly, improve quality control i.e improve the quality of your products and keep the quality in check to avoid these claims in the first place.

Amazon A to z Guarantee and claim: How to counter-claim?

Amazon says:

“You may be eligible to request a refund under the A to z Guarantee when the following applies:

  1. You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.
  2. You received an order that is different than expected and have requested a return from the seller.
  3. You returned your item with a trackable shipping method and the seller has not issued you a refund.

Note: We may require you to first contact the seller and wait for a response for 48 hours before you are eligible to request a refund.”

If the customer is not fitting in any of the above prospects you can counter-claim to stop the refund process.

Draft your words carefully, keeping in mind the seriousness of the situation. If you are not guilty you might win the claim.

Counter claiming guidelines:

Here is a quick guide to counter-claiming guidelines and things to keep intact. As per Amazon following might help you save your side in an A to z situation. Amazon’s guideline says:

  • For delivery associated claims: Retain dispatch method, proof of delivery, tracking number, and courier details.
  • For returns, associated Claims: Qualification of the return request, domestic return residence, returns freighting details (say return label).
  • Any dialogue between the Buyer and you that demonstrates you spoke to the buyer or received an e-mail message from the buyer with an acknowledgment of receipt of the order and or satisfaction with the purchase.

Conclusion: Final thoughts on A to z policy

As we can observe, Amazon’s A to z policy is heavily centered around guaranteeing that the customers get the right product. And, they have a right to return it. If every perspective of it is in order, nobody gets into trouble while administering with A to z claims.

We hope our erudition has been able to help you.